Patient Representation Group (PRG) survey result and action plan 2013-2014


At Roselawn Surgery we are committed to working with our patients to continually improve our service by taking feedback and being open to change as guided by those who rely on the surgery. Our Patient representation Group has kindly volunteered their time and energy to help us make some changes.


This year we met with the PRG and from the initial meeting we agreed to focus our survey on our patients’ opinions on using online access to book appointments and order prescriptions. We also asked our patients’ opinions on the overall care and service they receive.


The results can be seen below:















    Summary of important findings:


-           63% of the patient’s survey said they are either likely or very likely to use online facilities to book appointments.

-           56% of those who answered said they would be comfortable ordering repeat prescriptions online

-           61% of patients who answered this question said they would like to be able to monitor some aspects of their health at home and using an online facility,

-           87% of patients said they were satisfied with the current extended hours opening arrangements

-           97% of patients who answered were fairly or very satisfied with the overall care they receive

-           93% of patients who answered would recommend this practice to a friend or family

-           81% of patients who answered said it was very or quite easy to get an appointment that suited them




Outcomes and action plan


The results of the survey have provided us with very interesting and informative data and we would like to thank those that took the time to complete it.


It is evident that the majority of patients are currently quite happy with the availability and ease of booking appointments; however 63% would be likely to use an online system we will be implementing this in the near future. We recognize that there are still a significant number of patients that prefer face to face or telephone access so we will not be reducing these methods of access. Also we will only release a limited number of appointments online to supplement the current booking system to give every one a fair opportunity.


Online access for prescriptions is already underway and we are happy to see that 56% of people would like to use this. NB. Please give your email address to the receptionist if you would like to sign up for online access.


61% of patients would be interested in online health monitoring facilities. We would like to implement a workable solution to this in the near future and will work closely with our clinical staff to see which tests can be offered and how to make them user friendly for the patients. We will keep you updated on the progress of this.


We have put our suggestions to the PRG as well as the results of our survey. As a practice we will try to make changes for the better and to introduce them gradually as not to upset the current system.



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