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Practice Survey Reporting

Patient Representation Group (PRG) report 2015-16

Attached below is the current Patient Participation Group activity report for the current year. If you would like to be part of the group please ask reception for information.

 

PPG report 2015-16

 

The Patient Charter for the Roselawn surgery Patient group is below:

Roselawn PPG charter

The group discussed the changes that took place over the year and gave feedback on how these impacted the patients and what could be learned from the same. The points discussed are further described in the link above.

Some of the PPG group members who attended the meeting agreed to help with patient surveys and to get feedback on behalf of the surgery. These members are Mr Barry Frost, Mr Raj Kapoor and the managers at St Ann Lodge will also get regular feedback for us from their residents etc.

 

 

Patient Representation Group (PRG) survey result and action plan 2014-2015

 

At Roselawn Surgery we are committed to working with our patients to continually improve our service by taking feedback and being open to change as guided by those who rely on the surgery. Our Patient Representation Group has continued to volunteered their time and energy to help us make some changes.

 

This year we met with the PRG and from the initial discussions we agreed to focus on our patients’ ability to use online facilities and how to make this easier and more useful. We also asked our patients’ opinions on how to improve the bowel cancer up take in the surgery.

Results and PPG submissions can be accessed here:

 

pdfRoselawn Surgery PPG Survey Results

 

Summary of important findings 2014-15 

 

-  More than 50% of the patient’s surveyed said they find using the internet easy or very easy therefore giving online access to the medical records is the next step.

 

-  22% of those who answered said they would like more clarification on how to use the online facilities and how to log on. The surgery has now provided ‘how to’ leaflets at the reception and the staff is also trying to personally help patients when they can.

 

-  The survey is helping the surgery prioritize which parts of the record to give access to first. We are already offering access to appointments, prescription history and allergies and will be giving further access to records in the months to come.

 

-  Patients still want reminders by letters or text for bowel cancer tests. The surgery has seen an increase in the tests in the last two months, and aim to keep up the progress.

 

-  More than 50% of the patients surveyed are from a non- English background. This is a fair representation of the surgery demographics. The PRG agreed that free English speaking classes may benefit the patients.

 

-  Previously the PRG had recommended we increase phlebotomy testing in house to save visits to the hospital.

 

 Outcomes and action plan

 

The results of the survey have provided us with very interesting and informative data and we would like to thank those that took the time to complete it.

 

It is evident that the majority of patients are currently quite happy with the availability and ease of online availability, however in- light of the 22%, the surgery has now provided ‘how to’ leaflets at the reception and the staff is also trying to personally help patients when they can.

 

The surgery is referring the non – English speaking population to the classes in-order to facilitate the interaction with doctors and other health care providers.

 

The reminders sent for bowel cancer screening has resulted in an increase in tests done over the last two months. We will continue to try and increase the up-take.

 

The surgery is in the process of hiring new staff and training for phlebotomy in order to provide more blood tests in the surgery. We hope to offer more appointments soon.



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